Crisis Negotiators Field Guide was compiled and published to provide the trained law enforcement and corrections negotiators with a quick reference to refresh previous training on the guiding principles used at the scene of a crisis incident. The material contained in this guide is based partly on the training and experiences of its author, Mike Goergen, as both a practicing crisis negotiator and as an instructor of negotiations. A majority of the book’s principles and guidelines were developed and advanced by the Federal Bureau of Investigation through its Crisis Negotiation Unit, part of the Critical Incident Response Group in Quantico, Virginia.
A new 3rd edition includes three new topics added to the field guide: Social Media in Negotiations, Negotiating with Military/Combat Veterans and Script for Communicating with Subject. Additions were also made to Negotiation Team Technical Equipment.
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Here are a few sample pages from the Crisis Negotiators Field Guide
Behavioral Change Stairway
When to call a "time-out"
Indicators of progress
Suicide by cop
Negotiation position papers
Tactical role of negotiator
Mental health professionals
Third-party intermediaries (TPIs)
Social Media in Negotiations
Use of interpreters
Common negotiation team errors
Correctional setting negotiations
Negotiating with terrorists
Negotiating with Military/Combat Veterans
Guiding principles of negotiation
Decision-making criteria for commanders
Tactical action guide
Negotiation team-command relationship
Crisis response plan
Legal issues in crisis management
Post-incident debrief and review
Crisis management/negotiation terms
Individual negotiator's equipment
Negotiation team equipment and supplies
Negotiation team technical equipment
Diagram: Command Post Organization
Diagram: Negotiation Operations Center Configuration
Diagram: Significant Incident Negotiation Operations Center
NEGOTIATOR OBJECTIVES (Temporary behavior modification) - Page 20
Establish contact and rapport.
Reduce anxiety and stabilize situation.
Develop meaningful dialogue.
Problem-solving climate - alternatives
Climate of compromise - establish credibility
Buy time - be patient
GUIDELINES FOR NEGOTIATIONS - Page 23
Stabilize and contain the situation.
Take your time (rehearse what you will say).
Establish contact as soon as possible considering safety and control (verbal containment)
Ask if the subject is all right. Ask if anyone is injured or ill.
Verbalize your commitment to a peaceful resolution.
Provide a reality check.
Allow the subject to speak. Use active listening skills.
Don't offer subject anything.
Avoid frequent attention to victims (hostages).
Be honest. Avoid tricks (establish your credibility).
Never dismiss any request as trivial.
Avoid saying, "No." (Doesn't mean you are saying, "Yes".)
Soften the demands.
Never set a deadline. Try not to accept a deadline.
Do not make suggestions.
Use extreme caution using TPIs.
Do not allow any exchange of hostages.
Avoid negotiating "face-to-face".
Crisis Negotiators Field Guide - Table of Contents
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DEMANDS - Page 28
Be open-minded and flexible.
Let the subject make the first offer.
Avoid saying "no" outright.
"Let me see what I can do."
"Let me check on that (or work on that) for you."
"I promise I'll do my best for you."
"That may not be the best (or good) idea."
Repeat subject's demands, but soften or reframe them.
Attempt to get something in return (even a promise or a change in behavior).
Don't raise subject's aspirations/expectations.
Don't ask for demands.
Don't bring up old demands (subject may have forgotten), unless to your advantage.
Be prepared to suggest alternatives.
Make subject work for everything.
Don't dismiss any demand as trivial.
Log all demands. Inform command.
Negotiation team contact numbers
Emergency contact numbers
Initial response information
Negotiation team protocol
Situation boards (topics)
Types of incidents
Incident assessment checklist
Proper law enforcement response
Law enforcement attitudes
Elements needed for successful negotiations
Philosophy of crisis negotiation
Behavioral change stairway
Recommended negotiation approaches
Guidelines for negotiations
Active listening skills
What is negotiable?
Telephone negotiation techniques
Exposed face-to-face considerations
Approaches to non-responsive situations
Script for Communicating with Subject