Crisis Negotiators Field Guide
Table of Contents

Preface
Author

ADMINISTRATIVE

Negotiation team contact numbers
Emergency contact numbers

GUIDELINES

Initial response information
Subject profile
Hostage profile
Negotiation team protocol
Situation boards (topics)
Types of incidents
    Hostage situations
    Non-hostage situations
Incident assessment checklist
Decision-making considerations
Proper law enforcement response
Law enforcement attitudes
Negotiation priorities
Elements needed for successful negotiations
Philosophy of crisis negotiation
Negotiator objectives
Behavioral change stairway
Recommended negotiation approaches
Guidelines for negotiations
Communications suggestions
Active listening skills
Demands
What is negotiable?
Deadlines
Telephone negotiation techniques
Exposed face-to-face considerations
Approaches to non-responsive situations
High-risk indicators
When to call a "time-out"
Indicators of progress
Surrender phase
Suicide by cop
Negotiation position papers
Tactical role of negotiator
Mental health professionals
Third-party intermediaries (TPIs)
Use of interpreters
Common negotiation team errors
Negotiation success

UNIQUE INCIDENTS

Suicide intervention
Correctional setting negotiations
Kidnap negotiations
Negotiating with terrorists
Understanding Arabic culture - negotiation strategy

CRISIS MANAGEMENT

Guiding principles of negotiation
Decision-making criteria for commanders
Tactical action guide
Negotiation team-command relationship
Crisis response plan
Legal issues in crisis management
Media relations
Post-incident debrief and review

APPENDIX

Crisis management/negotiation terms
Individual negotiator's equipment
Negotiation team equipment and supplies
Negotiation team technical equipment
Diagram: Command Post Organization
Diagram: Negotiation Operations Center Configuration
Diagram: Significant Incident Negotiation Operations Center